Legal notice
Publisher
The site swiss-lifebox.ch is published by:
Trendton SARL
ZI Pré Bryand 14, 1510 Moudon, Switzerland
IDE: CHE-380.364.479
Commercial Register: CH-550.1.246.145-2
Publication Manager: Kevin Jordan
Contact: contact@swiss-lifebox.ch
Hosting
The site is hosted by Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada – www.shopify.com.
Intellectual property
All elements of the site (texts, images, graphics, logo, videos, icons, code, etc.) are protected by copyright and/or trademark law. Any reproduction, representation, modification, adaptation, distribution, or retransmission, without prior written authorisation, is prohibited.
Products & availability
The essential characteristics of the products and their prices are presented on the site. Offers are valid while they remain visible, subject to available stock.
Prices & VAT
Prices are shown in CHF inclusive of all taxes and do not include delivery charges, which are specified before order confirmation.
Order & payment
Placing an order implies acceptance of the General Terms and Conditions of Sale (T&Cs). Secure payment is provided by Shopify Payments. Accepted payment methods are: credit card, Visa, Mastercard, TWINT, PayPal...
Delivery
Areas served: France / EU / International.
Estimated delivery times: 2 to 20 days.
Carrier: Swiss Post.
Costs: depends on the area served.
Tracking: a confirmation and tracking email is sent after dispatch.
Right of withdrawal (consumers)
You have 14 days from the date of receipt to exercise your right of withdrawal, without giving any reason. To do so, please contact us at contact@swiss-lifebox.ch. Returns must be made in their original condition and complete.
Statutory guarantees
Products benefit from the statutory guarantees of conformity and against hidden defects. In the event of non-conformity or a defect, please contact us at contact@swiss-lifebox.ch with your order number.
Personal data (GDPR)
Purposes: order management, dispatch, invoicing, customer relations, prospecting (if consented to), fraud prevention, statistics.
Legal bases: performance of contract, legal obligation, legitimate interest, consent (where applicable).
Recipients: authorised internal departments, service providers (payment, logistics, emailing), Shopify hosting provider.
Retention periods: 5 years.
Individual rights: access, rectification, erasure, restriction, objection, portability, post-mortem instructions.
Transfers outside the EU: Shopify may process data from Canada / other countries; appropriate safeguards are put in place by Shopify (see its privacy policy). Read Shopify's privacy policy.
Cookies
While browsing, cookies / trackers may be placed for the operation of the site, audience measurement and advertising. You can manage your preferences via the cookie banner. To find out more, please consult our Cookie Policy.
Liability
The publisher cannot be held liable for direct or indirect damages resulting from access to or use of the site. The publisher undertakes to promptly remove any manifestly unlawful content that is reported.
Mediation & dispute resolution
Customers in Switzerland
For customers domiciled in Switzerland, any dispute relating to an order placed on this site shall be subject to Swiss law and brought before the competent courts of the canton of Vaud (the company's registered office).
Customers in the European Union
In accordance with Article L.616-1 of the French Consumer Code, any consumer residing in the European Union has the right to refer free of charge to a consumer mediator in order to attempt to resolve a dispute with the seller amicably.
Our designated mediator is:
CNPM Médiation – Consommation
27 avenue de la Libération, 42400 Saint-Chamond, France
📧 contact-admin@cnpm-mediation-consommation.eu
🌐 https://www.cnpm-mediation-consommation.eu
In the event of an unresolved dispute after prior contact with our customer service team (contact@swiss-lifebox.ch), you may submit a complaint online or by post to the mediator. The mediator will attempt to find an amicable solution within a reasonable timeframe.
External links
The site may contain links to other websites. The publisher exercises no control over these sites and accepts no responsibility for their content or policies.
Applicable law – Jurisdiction
These notices and sales made through the site are subject to Swiss law. In the event of a dispute and in the absence of an amicable agreement, the competent Swiss courts shall have jurisdiction.
Contact
For any enquiry: contact@swiss-lifebox.ch