Shipping policy

Delivery zones

We currently deliver to:

  • Switzerland

  • Some European countries: France, Belgium, Luxembourg, Germany, Italy

If your country is not on the list, you can contact us at

📩 contact@swiss-lifebox.ch to check whether delivery to your location is possible.

Processing and delivery times

Orders are prepared within 1 to 2 working days after payment confirmation.

Estimated delivery times are as follows:

  • Switzerland: 6 to 10 working days

  • European Union: 6 to 10 working days

These timeframes are given as an indication and may vary depending on the carrier, destination, or periods of high activity (holidays, promotions, etc.).

Transport and shipping

 

Products are shipped via selected logistics partners, in collaboration with recognised carriers.

The shipping method is chosen to ensure a good balance between reliability, tracking and reasonable timeframes.

Shipping costs

 

Shipping costs are calculated automatically at checkout, based on the destination and the contents of the order.

Order tracking

 

Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to track the progress of your parcel.

Parcel not received or damaged

 

If your parcel has not been received or arrives damaged, please contact us within 7 days at the address

📩 contact@swiss-lifebox.ch

We will open a claim with the carrier and keep you informed of any developments.

Delivery delays

 

We do our utmost to meet the announced delivery times.

However, SwissLifeBox cannot be held responsible for delays caused by the carrier, customs checks, or exceptional circumstances (bad weather, strikes, peak periods).

 

Returns

 

The return conditions are detailed in our return policy available on the website.

Applicable law

 

These shipping terms are governed by Swiss law.

For customers residing in the European Union, applicable consumer protection provisions apply where relevant.