Privacy policy

Last updated: 25 April 2026

Trendton SARL, operating the Swiss LifeBox brand, operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (hereinafter the "Services"). Swiss LifeBox is a shop powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

The personal information we collect or process

When we use the term "personal information", we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law:

  • Contact details including your name, address, billing address, delivery address, phone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, place in your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us including the information you include in your communications with us, for example when you send a customer service enquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, including how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and items of interest to you, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, enable you to post reviews, and create a personalised shopping experience.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or services on the Services or on other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and purchasing experience, and detect, investigate or respond to fraudulent, illegal, dangerous or malicious activity.
  • Communicating with you. We use your personal information to provide customer service, respond to your enquiries, offer you effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal proceedings, as well as to enforce our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers and other third parties that provide services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping).
  • With business and marketing partners in order to provide you with marketing services and to send you advertisements.
  • When you instruct us, send us a request or otherwise consent to the disclosure of certain information to third parties.
  • With our affiliates or more generally within our group of companies.
  • In connection with a business transaction such as a merger or insolvency filing, to comply with any applicable legal obligations, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside. To learn more about how Shopify uses your personal information and the rights available to you, you may consult the Shopify Consumer Privacy Policy. You may also exercise certain rights relating to your personal information through the Shopify privacy portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security". Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as the need to retain that information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy.

Your rights and choices

Depending on where you reside, you may have some or all of the rights set out below regarding your personal information:

  • Right of access/right to information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. You may choose to stop receiving promotional emails at any time by using the unsubscribe option included in our emails.

If you reside in the United Kingdom or the European Economic Area, you may exercise the following additional rights:

  • Right to object and right to restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent.

Complaints

If you wish to lodge a complaint about our processing of your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to lodge a complaint with the competent data protection authority in your region. For the EEA, a list of data protection supervisory authorities can be found here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the standard contractual clauses of the European Commission.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last Updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please send us an email at contact@swiss-lifebox.ch or contact us at the following address:

Trendton SARL
ZI Pré Bryand 14, 1510 Moudon, Switzerland
UID: CHE-380.364.479

For the purposes of applicable data protection legislation, Trendton SARL is the data controller of your personal information.