Refund policy

Refund Policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@swiss-lifebox.ch.

If your return is accepted, we will send you detailed instructions regarding the procedure and the return address. Return shipping costs, including the shipping label, are entirely the responsibility of the customer. Items sent back without a prior return request will not be accepted. 

In the event of a defective or damaged item, or an error on our part, return shipping costs are covered by Swiss LifeBox.

You can always contact us for any return-related questions at contact@swiss-lifebox.ch.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.

 

Exceptions or Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please do not hesitate to contact us with any questions or concerns regarding a specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

 

30-Day Cooling-Off Period 

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 30 days (from the delivery of the last item), for any reason and without justification via the attached link. As above, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs remain the responsibility of the customer. In the event of a return request, you have 20 working days to return the item after notifying your withdrawal.

Refunds

We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If the refund is approved, you will be automatically refunded in full to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have an issue, please contact us at contact@swiss-lifebox.ch.